Return Request Process
To initiate a return, you must send an email to [email protected] within 30 days of receiving your order. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 2 business days with further instructions. Returns requested after 30 days will not be accepted.
Condition of Items
All items must be returned in their original condition, unused, and in the original packaging. If the item shows signs of use or damage, we reserve the right to deny the return or issue a partial refund based on the condition of the item. It is your responsibility to ensure that the item is securely packaged to prevent damage during return shipping.
Return Shipping Costs
You are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be liable for any loss or damage that occurs during return shipping.
Refund Processing Time
Once we receive your returned item, we will inspect it to ensure it meets our return policy requirements. If approved, your refund will be processed within 5-7 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item and place a new order for the desired item. Follow the return request process outlined above to initiate your return. Once we receive the returned item, you can proceed with your new order.
Non-Returnable Items
Some items are non-returnable, including custom-made or personalized items. If you are unsure whether an item is returnable, please contact us before making your purchase. We will provide you with information regarding the returnability of specific items.
Contact Information
If you have any questions or concerns regarding our Return and Refund policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your concerns are addressed promptly. Please allow up to 2 business days for a response to your inquiry.